Shep Hyken

Customer Service & Experience Expert

Shep is an award-winning keynote speaker and best-selling author. He is one of the leading authorities on customer service.

Stacy Sherman

Doing CX Right, Author, Keynote Speaker

Stacy is an award-winning speaker, author, podcaster, mentor, and founder of Doing CX Right.

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Discover how to build a customer service team using the next generation of AI tools. (It's the easiest way to scale your support for customers—without making your team hate you.)

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This blueprint includes recommendations for AI tools you can use to scale your support, clear instructions on how to use them, and action-oriented takeaways you can implement today.

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Jim Tincher

Best-Selling Author

Jim is the NYT best-selling author of How Hard Is It To Be Your Customer? and writer on the Heart of the Customer CX blog.

Brad Cleveland

Customer Experience Consultant

Brad is the author of such books as Contact Center Management on Fast Forward and Leading the Customer Experience.

Learn how to set up AI-generated knowledge bases, self-service chatbots, and proactive support channels driven by AI.

Boost your customer retention by using AI for your email, support tickets, agent coaching, and documentation.

Raise the roof with support from AI on customer expansion, research, cross-selling, and upselling tools that'll grow your business.